SUPPORT
Need a hand?
Hit a problem or have an idea? The fastest way is to report it in the app, or just email us.
Email support@getvaro.appReport a problem or send feedback in the app
Go to Me → Settings and choose “Feedback” or “Report a Problem”. The app attaches version info so we can find the cause faster.
How do I sign in?
VARO uses Sign in with Apple. You can choose to hide your email, in which case we only receive Apple’s relay address.
Can other people see my logs?
By default, only you can. Photos are kept in private storage, videos stay on your phone, and others only see what you choose to share. See the Privacy Policy for details.
Where are my videos? Will I lose them on a new phone?
Videos stay on your phone and are never uploaded; VARO only keeps a thumbnail and details such as length. If you delete the app, the videos can no longer be played. When you move to a new phone with an iCloud backup or Quick Start, they usually come along. Cloud backup is planned.
A photo failed to upload
Routes with a failed upload show a red retry badge; tap it to upload again. Files are kept on your phone first, so uploads also resume automatically once you’re back online or signed in again.
I can’t find my gym
If your gym doesn’t show up in search, you can add it as a private location that only you can see. You’re also welcome to email us the gym’s name and address, and we’ll add it as soon as we can.
How do I delete my account?
In the app, go to Me → Settings → Delete Account. Your profile, logs, photos and the videos VARO keeps on this phone are permanently deleted and cannot be recovered, and VARO’s Sign in with Apple authorization is revoked. If you can’t sign in, email support@getvaro.app and we’ll take care of it.
Gym partnerships
Run a climbing gym and want to talk about route info or working together? Email us at support@getvaro.app.